Welcome to Great Mother's Goods

 

Guarantees & Disclaimers



Guarantee

Our products come with a 100% unconditional guarantee. If for any reason you are dissatisfied with a Great Mother's Goods product, send back the unused portion and we will refund the full purchase price of the product less shipping and handling. Please enclose a brief explanation of the reason for the product's return so that we may use this information to further improve our products.

We have an unlimited time satisfaction guarantee on all Great Mother's Goods products for your first order only. All returns MUST be pre-approved and accompanied with a Return Authorization Number (RAN). All returns are subject to an accelerating restocking fee depending upon age of product returned. Returns after six months of purchase will qualify for a store credit only, which will carry an expiration date. Other manufacturer's products sold by Great Mother's Goods have a 30 day satisfaction guarantee. Products must be returned to Great Mother's Goods to be eligible for a refund.

Great Mother's Goods reserves the right to deny any return based upon customer neglect, fraud, or abuse.

Information Guarantee

We guarantee that any information supplied to us by our customers is considered completely confidential and is not shared with any other organization or personnel outside Great Mother's Goods. We DO NOT sell or share our customer's information to or with anyone.

Security

The security of your of your credit card information is very important to us. To prevent the unauthorized access to your credit card information we have established a security system whereby your credit card number is split from the remaining order information, including the card expiration date. The card number goes to one server and the remaining information to another server at a different location. Your order information is rejoined only at Great Mother's Goods. This splitting of information provides you with an extra layer of protection in addition to the normal server security. Your credit card info is not retained at Great Mother's Goods, but disposed of in a secure manner upon order completion.

Disclaimer

To our best knowledge, all the information contained on this site is true and accurate. The statements and products herein have not been evaluated by the Food and Drug Administration. The statements are not to be regarded or relied upon as medical advice. No products on this site are intended to diagnose, treat, cure, mitigate, or prevent any disease or illness. Results may vary. Consult your physician or health care provider if you have health problems. If you are pregnant, consult your physician before using ingestible products. If you have an adverse reaction to any of the products herein, discontinue use immediately.

Shipping

We ship via United States Postal Service (USPS) Priority Mail with Delivery Confirmation or FedEx Ground. Great Mother's Goods is not responsible for lost or stolen items that have been confirmed as "delivered" by the carrier. If your order has arrived damaged, it must be reported to Great Mother's Goods within 5 days of receipt.

Great Mother's Goods is NOT responsible for loss due to an incorrect address. Please carefully check the "ship to" address you provide when ordering. Credits or refunds will not be issued if you provide an improper address. To receive a credit or a refund, the order must be returned. Credits or refunds will be provided for the cost of product ONLY. Any reshipments will be charged published shipping rates.

Unclaimed and Returned Orders

Your account will be credited for the product purchase price less a 20% restocking fee on all unclaimed orders returned to Great Mother's Goods by the shipper. Original shipping charges will NOT be credited to your account.





Order our products safely online, or call 1.800.984.4848 to place your order with one of our customer service representatives, using Visa, Master Card, Discover or American Express; or you can send a check or money order. Sorry, no COD's.

Great Mother's Goods
PO Box 11425
Syracuse, NY 13218-1425, USA